If you are the owner of a small or large company and believe that missed calls are no big deal, it is time for you to wake up! With the advent of digital communication and its importance for business deals, it is only obvious for you to believe that missing business calls do not hamper your business at all. Social media and email might be preferred over phone calls; however, statistics in the above field have a different story to tell!
Professional answering service – Learn how a missed call can adversely impact your business?
Businesses conduct more than 80% of their communications over the telephone. If you want your customers to be happy, you should answer all their calls. Missing customer calls implies poor quality of customer service, and businesses generally pay heavy prices for this. With the help of professional answering service, you can answer all the calls of your business and boost the popularity of the company. You can outsource this service to call center agents from BPO in the Philippines if you want professionals to attend to your customers. Businesses should be skilled when it comes to offering a personal touch to their customers so that they are happy with the service and spread positive word-of-mouth for your business.
Missed calls adversely impact your relationship with the customer as they reach out for the telephone first when they want to contact you for a query or a complaint. As a business owner, you should never miss any call, as this causes customer frustration. Their issues are left unresolved, and they do not get the resolution they seek from you. Moreover, if you give them a customer service phone number and the call is a missed call, it displays your unprofessional attitude towards them. In this way, you land up losing the customer.
What defines a missed call for your business?
The following defines a missed call for your business-
- The customer hangs up after he/she loses interest to call you again.
- The customer is immediately put in a queue and is given the offer to be contacted later.
- The customer is given the option to leave their message after the call is diverted to a voicemail server.
Customers become irritated and frustrated when they need to reach out to you urgently. Missed calls reduce the productivity of business if you view them from the standpoint of profitability. If the calls are missed, the customer loses patience and often walks away from your service. The sales for your company dips, and in the long run, this trend is detrimental for your business. You should never miss out on any chance to make a sale, as in this way, your business will never thrive in the long run.
When you hire a good professional answering service, you can eliminate the problems listed above. Your customer calls are never missed, and you can improve customer service by getting a competitive edge in the market. When you are searching for a good phone answering service, ensure the company is experienced and professional. It should have positive customer testimonials and market reviews. The agents should be trained in telephone etiquette and help you to make your customers satisfied with their friendly approach, support, and service with success!